Help Center
What is your return policy?
We always package our products properly so they can survive the rigors of shipping and get to you safely. At this point, we do not offer refunds. If this changes we will indicate on our website.
Order status/my account
Click the "My Account / Order Status" link at the top of our site to check your order's status. All sales are final. Once an order has been placed there is no way to change or cancel your order.
What are the payment options?
We accept the following forms of payment:
Visa
Master card
American Express
Do we collect Taxes
State laws require that we charge applicable sales tax on orders shipped to within the United States.
My item arrived damaged. What should I do?
We always package our products properly so they can survive the rigors of shipping and get to you safely.Sadly, these unforeseen events happen during transit. It's out of our control how carriers handle Fragile Items in our absence, but we assure you all packages are packed and equipped for rough handling during transit. Please inspect your order immediately upon receipt and contact us within 48 hours to report any damage. After 48 hours we reserve the right to reject any claims of damages. All original packing materials and boxes must be retained for inspection purposes.
My package was marked as delivered but I haven't received it
Once orders have left Gifted Cosmetics warehouse the package is in the care of the postal handler. Customer is required to submit a claim directly with courier and follow their guidelines.
USPS and Fedex recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.
- USPS customer service: 1-800-275-8777
- Fedex customer service: 1-800-463-3339
- UPS customer service: 1-800-742-5877
How can I track my order?
After your order has shipped, we would send detailed information on your tracking number. Depending on the carrier, (USPS, FEDEX, OR DHL), you should easily have access to your package transit times and progress.
Additional Support
For any inquiries please send us an email at our Contact Page